Marketing Specialist

JCA Technologies is a leader in autonomous and connected agricultural machine control systems. We have been a successful partner with equipment manufacturers in the mobile industry for over 19 years, delivering scalable advanced technology solutions that help get OEM innovations to the field.

The rapid growth of autonomous and connected machines in agriculture has fueled the growth of JCA as we have positioned ourselves with a unique offering of technology complimented with engineering and manufacturing capabilities that fit with the evolving market needs.

We are seeking a motivated individual for a unique opportunity as a Marketing Specialist to help tell our exciting story and continue to shape our market positioning as a leader in connected and autonomous agricultural systems. This individual would be responsible for driving our marketing plan aligned with our strategic goals, coordinating marketing activities, and management of the JCA Technologies brand. This includes coordinating marketing activities from driven thought-leadership content (blogs and articles), social media management, planning and coordination of tradeshows and conferences, digital marketing initiatives, and driving the structure and content of the JCA website. The position would also involve coordination of business development activities through sales funnel management, working help bring potential customers from early interest through the sales process to engagement as partners with JCA.

The following are guidelines of what we are looking for in a candidate. Candidates who do not meet all of the criteria may be considered if they can demonstrate exceptional skills in other areas.

Guidelines:

  • A degree or diploma in business communication, business administration, or marketing from an accredited University or College, candidates with differing education background with applicable experience may also be considered
  • 3+ years experience in marketing coordination in a B2B business context, preferably in a technology-focused area
  • Experienced in social media communication and platforms
  • Knowledgeable in digital and SEM technologies used for driving leads
  • Strong communication skills,
    • Able to communicate effectively with technical staff
    • Able to create marketing content (brochures, blogs, papers) with input from technical experts
    • Able to communicate with external organizations, including marketing firms, website providers, media, and tradeshow organizers
    • Dynamic and outgoing with the ability to bring people together and drive a collaborative work environment
  • Excellent interpersonal skills and ability to work as part of a team

If you believe you can make a strong contribution to this organization in the role of Technical Sales Representative please submit your résumé in confidence to: hr@jcatechnologies.com

Customer Service Representative

Job Purpose
The Customer Service Representative (CSR) serves as a primary point of contact for JCA’s customers on matters related to the acceptance and delivery of purchase orders for regular production product. The CSR works closely with the customer, Inside Sales/Account Manager, and production, to ensure orders are reviewed, entered, and confirmed to the customer with a minimum of delay. In advance where possible, the CSR is expected to communicate to the customer, failure to deliver on time. Also, when JCA fails to deliver as promised, the CSR should communicate this information internally, for process and continuous improvement purposes.

Duties

  • Review all new purchase orders or purchase order revisions for completeness prior to entry.
  • Ensure all pricing, delivery, payment and warranty terms and conditions match the corresponding quote/proposal. Work with customers if their purchase order pricing does not match our records. Any significant issues or discrepancies that cannot be resolved with the customer or which require clarification or investigation, should be brought to the attention of the Inside Sales/Account Manager.
  • Review requested delivery dates and determine what delivery dates are to be confirmed to the customer. Use information from MRP to derive the optimal delivery dates (i.e.: stock on hand, material lead times and production labour times). Note that because there is no place to enter or allow for customer transit/shipping times to offset the date that production is required to have the goods available, a different delivery date than that which is on the customer purchase order, is entered in the SAGE sale order for production to use as their target date.
  • Enter customer purchase order information into SAGE for sales order creation and batch entry into the MRP system. Also enter information into the Sales Log spreadsheet. Note that currently each separate delivery date (even under the same customer purchase order) requires a separate SAGE sales order to be created.
  • Enter any revised customer demand into SAGE and also manually in MRP and in the Sales Log, as required.
  • Prepare and forward a written confirmation to the customer (usually email) of the promised delivery schedule.
  • Respond to customer requests for improved delivery. If a customer requests improved delivery, work with the customer and inside staff to develop plans for improvement, where possible (raw material expedite charges, overtime charges, expedited delivery charges, etc.). Where needed, Inside Sales/Account Manager should assist with and/or negotiate with the customer, the payment for some or all of the exceptional costs associated with an improved delivery.
  • Notify the customer of certain or potential delivery delays. When aware that a previously confirmed delivery will not be met, work with production, Inside Sales/Account Manager and the customer to implement corrective action that will minimize the impact on the customer’s production schedule.
  • Respond to customer requests for rescheduling, cancellation or return of orders or product. When a customer requests the cancellation or postponement of a previously confirmed order, work with production and Inside Sales/Account Manager (where required) and the customer to formulate an acceptable revision to the existing schedule and/or payment of restocking or cancellation charges. When a customer asks to return damaged, defective or surplus product, ensure the information is forwarded to the Quality department and appropriate follow on actions are taken (i.e.: credit memo processed, etc.).
  • Update the customer and work with the customer to update any orders where new versions or revisions of products are required. Work with production on the plan to implement new or changed products, taking the existing processes and systems into consideration. If the new version or revision was customer-initiated, work with production, Inside Sales/Account Manager to re-coup from the customer some or all of the obsolescence costs, if applicable.
    Respond to customer requests for an update on the status of open orders or deliveries.
  • Perform a regular review of upcoming deliveries/orders due and follow up with production on the status of work orders. Plan shipments and create appropriate packing slips for the shipping department. Update the Sales Log with this information.
  • Create invoices for all shipped products and completed services. Consolidate and submit invoices to customers. Update the Sales Log with this information (include shipment details and waybill numbers, invoice numbers, etc).
    Support and execute other miscellaneous orders, such as engineering billings (project work, prototypes etc.).
  • Continually update in the Sales Log as needed.

Job Experience and Requirements
The following are considered preferable traits and experience for the CSR role:

  • Previous experience as a Planner or Customer Service Representative, preferably in a manufacturing environment.
  • Excellent communications skills (verbal and written) and well developed listening skills.
  • Excellent interpersonal skills to be able to deal effectively with people at all levels inside and outside the organization.
  • Good analytical skills.
  • Proficient in the use of personal computers, including word-processing and spreadsheets.
  • Excellent clerical and data entry skills.

Please submit your résumé to: hr@jcaelectronics.ca